Data deletion instructions

• Disconnect a Facebook Page, Instagram or TikTok account: go to Integrations, choose the account and click Disconnect. Its access token is deleted immediately and no new messages are received.
• Delete a lead and its conversation: open the lead in Leads and choose Delete (owners and admins). The lead, its messages, notes, tags, follow-ups and AI results are deleted.
• Delete everything: the workspace owner can go to Settings → Workspace → Delete workspace. This permanently deletes the workspace with all connected accounts, conversations, messages, leads and settings.
• Delete your user account: email us at info@lead-inbox.com from the address you sign in with.

Lead Inbox stores the messages you exchanged with a business that uses it, and your public profile name, username and picture as provided by the platform. To have this data deleted:

• Ask the business you messaged to delete your conversation, or
• Email info@lead-inbox.com with the subject "Data deletion request", the name of the Page or account you messaged, and your name or username on that platform.

We complete deletion requests within 30 days and confirm by email. You can also remove any app's access to your Facebook data in Facebook under Settings & privacy → Settings → Apps and websites.

Deletion removes the data from our database right away. Copies may remain in our providers' encrypted backups for a limited time before they are overwritten. See the Privacy Policy for details.